Privacy Policy Terms

Privacy Notice
Information Collected and Use
Shockwavestudios.co.uk operations resides at 23 Winkfield Road, London, operated by Shockwave Studios Ltd (“Company”). We can be reached by email at mailbag@shockwavestudios.co.uk.

We will not sell, share or rent personally identifiable information about you to others in ways different from what is presented within this statement. Shockwavestudios.co.uk collects information from users at several different points on our web site. Shockwave Studios Ltd recognises the importance of protecting the privacy of Personal Identifying Information about you as a user of our website.

We consider the following to be Personal Identifying Information: your email address, name, mailing address, phone number and credit card information. This website does not collect Personal Identifying Information about a user other than information that is voluntarily provided to our Company, this allows use to serve the user’s needs as well as our own legitimate business purposes.

Our Company uses a user’s Personal Identifying Information in order to help us to improve our web site, or for our Company’s marketing and promotional purposes if you have opted to receive these kinds of communications. This information will be treated confidentially within our company.

We make every effort to preserve user privacy, however we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with appropriate law enforcement investigation, currently judicial proceeding, a court order or legal process served on our website.

Booking forms
We request information from our users on our booking forms, Here, a user must provide contact information, (like name, address and contact number) and may in addition provide their financial information (like credit card number, expiration date). This information is for billing purposes and to fill customer’s orders. If we have trouble processing an order, this contact information is used to get in contact with the user.

Cookies
A cookie is a piece of data stored on the user’s hard drive tied to aggregate information about the user. Once the user closes the browser, the cookie simply terminates. Users can turn off cookies in their internet browser and some browsers allow users to turn off designated cookies. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site, streamline future information about services to you and enable us to provide advertisement using email to keep you updated on services and promotional offers. Some of our business associate also use cookies on our sites for the same purposes. However, we have no access to or control over these cookies and no personal information is shared with these business associates.

Log Files
Like most standard web sites servers, we use log files. This includes internet protocol (IP) addresses, browser types, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyse trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information in for use. IP addresses, etc are not linked to Personal Identifiable information, except to prevent fraud or abuse of the system.

We use an outside credit card processing company to bill users for services. This company does not retain, share, store or use personally identifiable information for any secondary purposes.

Links
This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Identifiable information. This privacy statement apples solely to information collected by this website.

News Letters
If you have elected to receive newsletters or promotional mailing and special offers but want to unsubscribe, simply visit shockwavestudios.co.uk, enter your email in the email field and click the submit button.

Customers services
We communication with users in regards to the service provided and in relation issues using our site. We reply using email or phone in accordance with the users’ wishes when a user submits their information to use at Mailbag@shockwavestudios.co.uk.

Security
The security of your personal information is important to us, when you enter sensitive information (such as credit card number) We encrypt that Information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about the security at our web site, you can send an email to Privacy@shockwavestudios.co.uk.
Choice/Opt-out
Users can always make an informed choice as to whether they should proceed with certain services offered by Shockwave Studios Ltd. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.shockwavestudios.co.uk.

Notification of Changes
If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner materially different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. However, if you have removed your personal information you will not be contacted, nor will your information be used in this new manner.